Software Implementation

Improve Collaboration and Task Management

A Case Management System endeavors to improve the performance of an organization by putting key information front-and-center for their employees. Case Management allows multiple individuals to react, manage and solve critical problems, proposals, claims, requests or other complex activities. With an efficient Case Management System, an organization can manage key business issues throughout its lifecycle and more accurately ensure complete resolution of any task.

PruTech Solutions has implemented many Case Management Systems for various organizations. From financial institutions to government entities to law firms and healthcare organizations, PruTech has defined the strategies, workflows, and implementation plans to improve collaboration and information management for any organization.

Create Better Customer Relationships

Regardless of your industry, knowing more about your customers and how they interact with your organization is a very helpful tool. Many organizations are eager to invest in CRM technology as part of a determined effort to better understand, manage and grow their customer base. However, without creating a proper direction and strategy, implementing a CRM solution might not bring optimal results and strong user adoption within an organization.

Creating a clear roadmap and outlining what will be tracked and how the customer data will be managed will make the solution more effective and improve communication processes with your customers. Our team can help your organization select the right product, create a strong CRM strategy, design an effective integration plan, build a strong implementation process, establish a comprehensive change management approach and train your staff on how best to use and manage your new CRM solution.

Streamline Processes to Foster Growth

Large or small businesses are aware that implementing an ERP solution is a critical process to streamline business operations and eliminate redundant processes. A well implemented RPS solution will help organizations save money, improve company forecasting and increase collaboration between departments.

An ERP deployment is a major undertaking, but PruTech Solutions can reduce the complexity and make the entire process less painful. With proper planning and execution, PruTech will work with your organization to implement an ERP system to quickly improve efficiency across your company and ensure minimal disruption in current business.

Provide Better IT Service Management

PruTech can work with many different IT service management (ITSM) products to deliver reliable IT services to their customers or internal employees. ITSM software will help your organization provide a platform to better manage and facilitate incidents, issues and service requests. Many of these products provide simple workflow processes that can be configured to meet your specific organizational requirements and technical support needs. These systems can be integrated with self-service portals to show status of tickets and allow users to see progress of their specific service requests. Online portals can also provide self-servicing features to reduce calls into your help desk team.